The only thing we will do is change the background, so if you want to edit the photo and remove …
I’m missing a duplicate!
Just open a ticket saying ‘Duplicate Missing’ provide your order number and what ID was missing and we will look …
You scammed me!
We will never scam anyone. If you have truly not received your ID we will send you a new one, …
I need my shipping address changed!
If you need your shipping address changed, make sure your ID has NOT been shipped yet. If it has we …
I have not received my ID!
If you have not received your ID please let us know, if it say’s shipped please wait at least a …
Wrong Information on my ID!?
We use the exact information that you supply on the form, we do not manually change ANYTHING. So if you …
Website Not Generating Bitcoin Address!?
This happens sometimes due to so many orders happening at once and our system is trying to process them all …
My ID Says ‘Payment Received’
This means your payment is received and your ID will be worked on shortly, usually going to a ‘Completed’ Status …
My ID Says ‘Completed’?
Completed means your ID is ready to print and ship, it should be out of the completed status and posted …
Getting ‘Invalid File Extension’ On submittion of order!
Please make sure the image you’re uploading is a .jpg, or a .png and make sure they’re lowercase which might …